Returns & Exchanges

We want you to be completely satisfied with your Moroccanoil experience, which is why we offer a 30-day return policy for products purchased directly from our official website. If you are not happy with your purchase, you may return the unused portion for a full refund of the purchase price.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the items you wish to return.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.

3

Ship the Package

Affix the prepaid label to your box and drop it off at any authorized shipping location or carrier facility indicated on the label.

4

Receive Your Refund

After our warehouse receives and inspects your return, a refund will be issued to your original form of payment within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing